Política de envío

VivaPRP is committed to providing reliable, transparent international logistics for healthcare professionals, clinics, and distributors worldwide. This Shipping Policy outlines our standard processing, shipping, and delivery practices.

1. Order Processing & Handling

  • Processing Time: Orders are typically processed and dispatched within 3 business days after payment confirmation. Please note that order processing time is separate from shipping transit time.
  • Business Days: Monday through Friday, excluding Hong Kong public holidays. Orders are not processed on weekends or public holidays.
  • High-Volume Periods: Processing times may be extended during holiday seasons, promotional campaigns, or periods of unusually high order volume. We will notify you of any significant delays.
  • Stock Availability: In the event of a stock shortage or any other circumstance that may delay dispatch, our team will proactively contact you via the email address provided at checkout to communicate the expected timeline and discuss available options before proceeding.

2. Shipping Coverage & Carriers

Free Worldwide Shipping

VivaPRP provides free standard express shipping to all international destinations. We work with established international logistics partners to ensure secure and efficient delivery of medical consumables.

Standard Carriers

Orders are shipped free of charge via the following standard international logistics services, selected based on the destination country and shipment profile:

Carrier Typical Coverage
FedEx / UPS North America, Europe, Middle East, Latin America
SunYou Asia-Pacific, select global routes
ePacket) Lightweight shipments to eligible destinations

Designated Carrier Requests

If you require a specific courier not listed above (e.g., DHL, temperature-controlled logistics, or time-definite express delivery), please contact our customer service team before or immediately after placing your order. We will assist in arranging your preferred shipping solution. Please note that designated carrier requests may involve additional shipping costs, which will be communicated and confirmed with you prior to dispatch.

Contact for carrier inquiries:

3. Estimated Delivery Times

Standard delivery timeframes vary by destination region:

Region Estimated Transit Time
United States 10 – 15 business days
Europe 10 – 20 business days
Latin America 15 – 25 business days
Middle East 10 – 20 business days
Asia-Pacific 7 – 15 business days
Other Regions 15 – 25 business days

Note: Delivery times are estimates based on standard customs clearance and may vary due to factors beyond our control, including customs processing, local holidays, and carrier operational conditions.

4. Order Tracking

  • Tracking Number: A tracking number will be provided via email once your order has been dispatched.
  • Tracking Updates: Tracking information may take 24–48 hours to activate in the carrier's system after dispatch.
  • Tracking Issues: If your tracking number is not working or you have not received tracking information within 5 business days of ordering, please contact us and we will resolve the issue promptly.

5. Customs, Duties & Taxes

  • Customs Clearance: All international shipments are subject to the customs regulations of the destination country.
  • Import Duties & Taxes: Customers are responsible for any customs duties, import taxes, or clearance fees levied by the destination country's customs authority. VivaPRP cannot predict or control these charges.
  • Documentation: We provide standard commercial invoices and shipping documentation. If additional documentation is required (e.g., Certificates of Origin, Certificates of Free Sale, sterilization certificates), please request these when placing your order.

6. Packaging & Product Integrity

All VivaPRP products are medical consumables and are packaged to maintain sterility and structural integrity during transit:

  • Each tube is individually sterile-packaged and vacuum-sealed.
  • Orders are packed in secure, shock-resistant outer packaging suitable for international transport.
  • Products are shipped in accordance with the storage requirements specified on the product label (4–25°C, away from direct light).

7. Delivery & Receipt Inspection

  • Address Accuracy: VivaPRP is not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses. Please verify your shipping details carefully at checkout.
  • Upon Receipt: Inspect all packages upon delivery. If the external packaging shows visible damage, please document with photos before opening.
  • Damage or Discrepancy: If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with photo documentation. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

8. Orders with Multiple Items

When an order contains multiple products or variants, we may ship items in one consolidated package or in separate shipments based on product availability, warehouse location, and logistical efficiency. You will receive separate tracking numbers for each shipment if applicable.

9. Contact Us

For any questions regarding shipping, delivery, or to discuss custom logistics requirements:

VivaPRP
Auro Technology Limited
ROOM 1607 TREND CENTRE 29-31 CHEUNG LEE STREET
CHAI WAN, HONG KONG

This policy is subject to change. Please refer to this page for the most current version.